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First, identify the source of the incoming water and, if possible, stop it or call a professional to handle it.
Turn off all electrical appliances in and around the area affected by water to reduce electrical hazards.
Remove or elevate the furniture off wet areas to prevent permanent stains or rust marks from occurring.
Empty out closet floors, including shoes and cardboard boxes which could cause staining.
Call us at our office 770-929-8439 to schedule an inspection or to begin emergency drying procedures.

Do not. . .

Do not ever turn on ceiling fixtures if the ceiling is wet, and stay away from sagging ceilings.
Do not rip up the carpet and pad. This could cause permanent damage to the materials.
Do not leave books, newspapers and other paper materials on wet carpets and floors.
Do not attempt to dry carpeting with an electric heater. It will only dry the surface and not dry the padding.
Do not turn up the heat above 68 degrees, as this will help cause mildew to become active.

With fast action, our certified water damage technicians prevent permanent damage. We have the equipment and training to restore most wet materials, including carpets, pad, flooring and walls, to their original condition. In some cases they actually look better than before because we remove odors and clean the materials during the restoration process. For most situations we arrive within the hour to reduce the damage, expense and the inconvenience. How can I restore water damaged carpet? There is no single procedure for dealing with all flood damage situations. Each situation is different and must be evaluated individually by an expert.

Determine whether the flood water is sanitary, unsanitary, or black water. Only in sanitary conditions should you attempt to clean and restore the carpet yourself. Cleaning professionals should be called in to handle the adverse affects of disease carrying bacteria contained in unsanitary and black water conditions. If you cannot reasonably determine the water quality, call A Clean & Tidy Carpet Cleaner at 770-929-TIDY for assistance.

Sanitary -- may include uncontaminated sink or toilet overflows and ruptured pipes.
Unsanitary -- any water with some degree of biopollutant contamination, including punctured waterbeds and contaminated toilet and dishwater overflows.
Black Water -- water that has come into contact with the ground or that contains raw sewage; this includes, but is not limited to, natural flooding. Unfortunately, carpet flooded by black water must be discarded because of the high level intrusion of bacteria and other pollutants.

Before restoration can begin, you must identify the source and stop the incoming flow of water from its source. In sanitary water situations, once the water has been stopped, extraction of excess water from the carpet must begin immediately. To reduce the possibility of fungal growth, the carpet cushion should be discarded. In natural flooding or rising water situations, the carpet and carpet cushion should be replaced immediately to minimize possible health concerns.

Information retrieved from the Carpet Rug Institute.

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